Reviews
This happened at restaurant #001683. I have 2 order #’s on the receipt. One is 606f02 and 207. I am vegetarian with a severe dairy allergy. I disclosed this at the window, double checked with the cashier that there would be no dairy on my item and that I ordered it correctly, and yet when I arrived at work shortly later (also, I’m working literally 20 hours with only an hour break between shifts. This is my first meal I’ve had today and I have another shift ahead of me, I’m depending on this meal to not pass out at work), my food had cheese on it! And melted into the beans! I couldn’t believe this after I asked literally 4 times if they could make sure there was no cheese or sour cream on my item. I had little time before work so I went over to the closest Taco Bell (restaurant #028003) and gently explained the situation, letting them know I was served something that would have sent me to the hospital and their response was “stuff just happens” and the employee shrugged at me. The manager said she could not remake it for me (even with a receipt and the incorrect item presented) because the original store was corporate and the location I came to was franchised. I ended up buying another chalupa, and then was served and charged for a Crunchwrap. Seriously?!! Now I’m out almost $15 and didn’t receive any correct entree across both locations. I called the original location 3 times with no answer either to avoid having to leave feedback here and with corporate but to no avail. Do better. This has to be a joke.
When I went inside to have my order fixed, The boy at the counter was very rude. I do not recommend this Taco Bell specifically.
If I could give them zero stars I would. It used to be really good but lately it has been terrible. I ordered 2 enchiritos since it just came back on the menu as an old time favoraite. I paid for extra red sauce on them as well and there was literally no red sauce on them at all. Very dissappointing. Do better Taco Bell.
I’ve never in my life met such rude workers ever (mainly kieran who claims to be the store manager but clearly has no management/customer service skills at all) This location NEVER fails to mess up an order, and when you try and get your full order they always come up with some bs. We ordered some food tonight and surprise (not really surprise) our order was missing items. We were already home at this point so we called the store to see if we’d even be able to come get the rest of our order. The sweetest lady answered the phone and told us she had forgotten our tacos on the grill and we could come get them. We pulled up to the drive thru which of course Kieran was working at and he told us he could not give us our tacos without a receipt. We tried to explain to him that we were NOT given a receipt but we talked to a lady who explained she had forgotten them and we could pull up the transaction on our banking app. He must have spoken with the lady because he told us to pull forward. When we got to the window he shoved the tacos in the car and began to BERATE us for not having the receipt and said since we (AND HE USED AIR QUOTATIONS) “talked to someone on the phone” he could make a one time exception. AND AGAIN we tried to explain we were never handed a receipt…to which he slammed the drive thru window in our faces mid sentence. I don’t think any actual people of authority read these because I’ve seen WAY too many 0/10 reviews about Kieran for him to still be “manager” there. We’ve dealt with him far too much he’s always rude, blames everyone but himself, and is just downright PATHETIC. This Taco Bell sucks and can’t even hold their employees accountable. It’s really sad, Kieran is dragging yall down. 👎🏽👎🏽👎🏽
My experience sucked. I ordered $40 worth of food and I ordered the boxes. I asked for them to please put items in the boxes when I ordered and I could see they had the boxes on the shelf in the kitchen. Instead of items coming in the boxes I got $40 of food items thrown in a bag for me to decfifer. The items weren't marked and I had added extra stuff to each item. I didn't even receive the order on a tray. After I talked to the manager about it he told me that he didn't care because I got my order and that it wasn't his problem that my items were mixed up because I got everything I paid for. I live in Ashland and will no longer come to this location or recommend anyone else to this location. I will be notifying Corporate about my concerns and complaints further more.